Customers often react strongly to service failures, so it is critical that an organization's
recovery efforts be equally strong and effective. In this article, the authors develop a model of …

We address the following questions that are becoming increasingly important to managers
in service industries: Are the levels of customer satisfaction and loyalty for the same service …

This study develops a model that addresses the following: (a) How does a customer's satisfaction
with a service failure and recovery encounter affect cumulative satisfaction judgments …

Immune evasion is a hallmark of cancer. Losing the ability to present neoantigens through
human leukocyte antigen (HLA) loss may facilitate immune evasion. However, the …

This study examines the role of customer emotions in the context of service failure and
recovery encounters. It investigates how customers' emotional responses to service failures …

Background Philadelphia chromosome–like acute lymphoblastic leukemia (Ph-like ALL) is
characterized by a gene-expression profile similar to that of BCR–ABL1–positive ALL, …

Two experiments examined the possibility that perspective taking leads observers to create
cognitive representations of others that substantially overlap with the observers' own self-…

Members of the nuclear factor-κB (NF-κB) family of transcriptional regulators are central
mediators of the cellular inflammatory response. Although constitutive NF-κB signalling is …

The development of clinically viable delivery methods presents one of the greatest challenges
in the therapeutic application of CRISPR/Cas9 mediated genome editing. Here, we report …

Diffuse intrinsic pontine glioma (DIPG) is a fatal brain cancer that arises in the brainstem of
children, with no effective treatment and near 100% fatality. The failure of most therapies can …